Solvenh™
Operated by Hangzhou Youmengkezuo Technology Co., Ltd.
Email: service@solvenh.com
Company Address:
Room 36331, 3rd Floor, Building 1, No. 88 Puyan Road, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Legal Representative:
Wu Jinming
Return Policy Overview
At Solvenh™, we value customer satisfaction and strive to provide reliable kitchen and home products designed for everyday use.
If a product does not meet your expectations, customers may request a return within:
30 days after receiving the product
Before returning any item, customers must contact Solvenh™ customer service team for return instructions and confirmation.
Return Requirements
To ensure a smooth return process, returned items should:
- Be requested within the 30-day return period
- Include relevant order information for verification
- Remain in suitable condition for inspection
- Include original accessories or included components when applicable
Products that have been significantly damaged due to improper handling or use may not qualify for return.
Return Process
Customers can follow these steps:
Step 1: Contact Customer Support
Send a return request to:
Email:
service@solvenh.com
Phone:
18721172239
Our customer support team will review your request and respond within:
3 business days
Step 2: Receive Return Guidance
After reviewing the request, Solvenh™ will provide applicable return instructions.
Customers should wait for confirmation before arranging the return shipment.
Step 3: Return Review
Once the returned product arrives, our team will review the condition of the item.
The review process helps ensure that returned products meet the applicable return requirements.
Refund Processing
After a return has been approved and completed, refund processing will generally require:
7-10 business days
Processing times may vary depending on external service procedures.
Exchanges
If customers receive an item with a confirmed issue, they may contact Solvenh™ customer support for assistance.
Our team will review the situation and provide suitable guidance based on the specific circumstances.
Non-Returnable Situations
Returns may not be accepted in situations including:
- Requests submitted outside the 30-day return period
- Products damaged through improper use
- Items missing essential components
- Products altered after delivery
Contact Information
Brand:
Solvenh™
Company:
Hangzhou Youmengkezuo Technology Co., Ltd.
Email:
service@solvenh.com
Phone:
18721172239
Legal Representative:
Wu Jinming
Address:
Room 36331, 3rd Floor, Building 1, No. 88 Puyan Road, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province