Solvenh™
Operated by Hangzhou Youmengkezuo Technology Co., Ltd.
Email: service@solvenh.com
Company Address:
Room 36331, 3rd Floor, Building 1, No. 88 Puyan Road, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Legal Representative:
Wu Jinming
Introduction
Welcome to Solvenh™.
These Terms of Service describe the general rules and conditions for accessing and using the Solvenh™ website, browsing product information, and communicating with our customer service team.
By visiting or using this website, you acknowledge that you have read and understood these terms and agree to follow the guidelines described below.
Solvenh™ is committed to creating a transparent, reliable, and user-friendly online experience.
About Solvenh™
Solvenh™ is a kitchen and home essentials brand operated by:
Hangzhou Youmengkezuo Technology Co., Ltd.
We focus on providing thoughtfully designed household products that support everyday kitchen organization, preparation, storage, and dining routines.
Our products are developed around practical functions, simple design concepts, and modern household needs.
Website Usage
Visitors may use the Solvenh™ website for legitimate purposes, including:
- Viewing product information
- Learning about available collections
- Understanding product features
- Contacting customer support
- Accessing service information
Users agree not to:
- Attempt unauthorized access to website systems
- Interfere with website operation
- Use website content in an improper manner
- Engage in activities that may affect other users' experience
Product Information
Solvenh™ makes reasonable efforts to provide accurate and clear product information.
Product pages may include:
- Product descriptions
- Product images
- Product features
- Usage suggestions
- General specifications
Product information is intended to help customers understand available products and make informed decisions.
If additional information is required, customers may contact our support team.
Website Content
All website materials, including:
- Brand elements
- Product descriptions
- Images
- Written content
- Website design elements
are presented for Solvenh™ website purposes.
Unauthorized reproduction, distribution, or commercial use of website materials is not permitted.
Customer Communication
Solvenh™ values respectful communication between customers and our support team.
When contacting customer service, customers should provide accurate information to help our team understand their requests.
Customer Support:
Email:
service@solvenh.com
Phone:
18721172239
Service Hours:
Monday - Friday
9:00 AM - 6:00 PM
Customer inquiries are generally reviewed within:
3 business days
Shipping and Return Information
For detailed information regarding delivery and return procedures, customers may review:
- Shipping Policy
- Return Policy
General service timelines:
Shipping transportation time:
3-7 business days
Return request period:
30 days after receiving the product
Refund processing period:
7-10 business days
Website Availability
Solvenh™ works to maintain stable website access.
Temporary interruptions may occur due to:
- Technical maintenance
- Website updates
- System improvements
- External service conditions
We will make reasonable efforts to maintain website functionality and improve customer experience.
Changes to Terms
Solvenh™ may update these Terms of Service when necessary.
Updates may occur due to:
- Website improvements
- Service adjustments
- Operational changes
The latest version will be displayed on this page.
Company Information
Brand Name:
Solvenh™
Company Name:
Hangzhou Youmengkezuo Technology Co., Ltd.
Company Address:
Room 36331, 3rd Floor, Building 1, No. 88 Puyan Road, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Legal Representative:
Wu Jinming
Email:
service@solvenh.com
Phone:
18721172239